Delta’s co-founders, Ian Pollard and Craig Kirk, have a passion for the industry borne from having worked in it all their professional lives, both in New Zealand and offshore. With their accumulated knowledge and experience, they bring fresh thinking and new ideas to the industry.
Prior to founding Delta in April 2014, Ian worked for AIG for nearly 15 years and held a range of executive positions that have taken him from London to Hong Kong, Singapore, New York and Auckland. He was Worldwide Professional Liability Manager at Headquarters in New York with a portfolio of more than USD750m; and previously responsible for developing and growing AIG’s professional liability practice in China, the Far East, Southeast Asia, Middle East and South Asia, Australia and New Zealand. He most recently headed the Professional Liability Insurance business for Asia Pacific.
Prior to joining AIG, Ian worked for Marsh (Sedgwick) FINPRO in London. He is a graduate of Loughborough University, UK, where he earned an Honours Degree in Economics and Finance and is a Chartered Insurer and an Associate of the Chartered Insurance Institute. He is also a Member of the Institute of Directors (MInstD) and ANZIIF (SnrAssoc) CIP. Ian lectures, speaks and commentates regularly on particularly Professional Liability and Cyber Liability trends and exposures and has presented at industry events across the Asia Pacific including PLUS, Advisen, netdiligence, IBANZ and ANZIIF.
Craig has over 15 years’ experience underwriting and managing Financial Lines and Casualty portfolios throughout a number of international jurisdictions, including Australia, New Zealand, UK and Europe. He spent a number of years at AIG and held numerous senior roles there, most recently based in London as Professional Indemnity Manager for their Europe Region with a portfolio of circa USD400m. Most recently Craig was the national Liability Manager for Lumley General in New Zealand. Craig started his career as a Professional Indemnity Underwriter for Zurich in the UK.
Craig has a Master of Applied Finance and Investment, a Bachelor of Business and is a member of a number of professional bodies including ANZIIF and the NZ Institute of Directors. He is a regular speaker at industry events across a range of liability topics.
Andrew has 25 years experience in the insurance industry in a variety of underwriting, broking and executive positions primarily in the New Zealand Insurance market. During the ten years prior to joining Delta in September 2017, Andrew was Managing Director of DUAL New Zealand, and previously Head of London Placements for Offshore Market Placements. Both of these businesses were extensively involved with the Lloyd’s of London insurance market and Andrew was responsible for overall management of these businesses. Andrew’s area of expertise is Commercial Property Insurance and has managed significant portfolios in excess of $60M Premium, including during challenging times such as the Canterbury Earthquakes.
Dinesh has 12 years Liability and Financial Lines Insurance experience working for International Insurers and has worked with Public and Products Liability insurance for companies of all sizes and nature including construction, energy, complex risks and multinational programs. Dinesh has a Business degree specialising in Finance from Auckland University of Technology and believes in fresh thinking, efficient service and prides himself on his can-do attitude.
John has over 15 years specialist Liability, Financial Lines underwriting and portfolio management experience in the New Zealand Insurance market. Prior to Delta, with his management and senior underwriting responsibilities, he has created a strong reputation for innovation and service. John has been responsible for developing an array of innovative liability offerings and is regarded as a leading financial lines, professional indemnity and technology liability expert for companies of all sizes.
Hayley has 17 years' experience in the industry, having worked in various Liability and Property roles for a number of large, local insurance companies. In 2011 Hayley was publicly recognised for her achievements when she won the IBANZ Emerging Professional Insurer of the Year award. She is responsible for building broker relationships, setting high service standards and delivering policies tailored for their clients.
James joined Delta Insurance in April 2016 as Wellington Branch Manager and Environmental Product Head. James responsibilities include helping develop the rapidly growing environmental insurance market across NZ as well as assisting in the growth of Delta’s current Wellington footprint. He brings a wealth of international experience developing Environmental Insurance products in London and the Asia Pacific markets. He was Vice President General Casualty at Allied World in Sydney with a focus on Environmental Liability in Australia as well as supporting Delta Insurance in New Zealand.
Prior to Allied World James held a number of positions at AIG Australia, most recently Regional Vice President for Asia-Pacific where he was responsible for product development, implementation of underwriting guidelines and developing the environmental liability book across 15 countries. James holds a BSc (Hons) in Applied Environmental Geology from the University of Portsmouth (UK).
Petra has nearly 20 years’ experience in liability claims management. She spent a number of years as a litigation lawyer in the UK before moving into the London insurance market as a claims manager, handling professional liability risks and managing a claims team of up to 40 staff. Moving to New Zealand in 2008, she continued to develop her claims management expertise. Petra is passionate about claims service standards and helping clients improve their Risk Management.
Sharna has over 15 years’ experience in liability claims, having worked in senior liability claims roles in Australia and London prior to moving to New Zealand in 2003, where she continued in a senior liability claims role for an international insurer, handling professional liability risks. Sharna enjoys working with clients to ensure a smooth and stress free resolution to their claim.
Karl has 12 years industry experience, with roles at several multinational brokerages dealing with a wide range of clients across the South Island, including sole traders, multinationals, listed companies and government departments. Karl has a Bachelor of Commerce and Management from Lincoln University majoring in Economics and Finance.
Karl enjoys the challenge of assisting brokers and their clients with putting together tailored liability coverage that suits their needs. Efficient local service and proactively finding a solution are his top priorities.
Lynne’s responsibilities encompass many aspects of our business, including facilities management, AP/AR, billing, payroll and customer service and her incredible organisational skills keep our team and office running smoothly. Lynne brings a wealth of experience with her near 30 years in many different industries. She is technology driven and systems-orientated and is always looking for productivity improvements.
Amy works as an Underwriting Assistant and supports the underwriters with policy issuance and administration. She works closely with our Office Manager Lynne in keeping the office running smoothly. She has over 10 years’ administration experience in insurance and other sectors and is enjoying helping Delta grow into a thriving business.
Tui works as an Administration Assistant and supports Lynne keeping the office working smoothly. She has over 10 years Administration experience. Tui will be managing premium payments and working closely with Brokers.
Antonio was the first graduate to join Delta in 2015 as an Underwriter. He has a Commerce degree, specialising in Accounting and Finance from The University of Auckland Business School. Antonio’s role involves managing the existing portfolio and continuing to grow new business opportunities. Antonio’s career highlight to date has been launching New Zealand’s most comprehensive commercial UAV liability policy. He is determined and excited to continue building a successful career in insurance.
Jasper joined Delta Insurance in 2016 after graduating from the University of Auckland with a commerce degree. His role within the liability team involves supporting the management of the existing portfolio, growing new business opportunities and assisting with the development of new products. He maintains relationships with a range of brokers and strives to provide quality results.
Akshay has graduated from the University of Auckland with a Bachelor of Commerce/Bachelor of Arts conjoint, majoring in Accounting, Commercial Law and Statistics. He has worked at Delta as an Underwriting Assistant since 2014, and joined the underwriting team upon completion of his degree. He is committed to building a successful career in the insurance industry.
Megan has recently joined the team as a Graduate Trainee Underwriter. She graduated from Unitec Institute of Technology with a Communications degree majoring in Media Studies. Megan’s role involves assisting the underwriters with new business and renewals, where she is looking forward to gaining the skills and knowledge to build a successful career as an underwriter.
Sam is currently studying a Bachelor of Laws/Bachelor of Arts conjoin degree at the University of Auckland. She majors in Politics and International Relations and aims to transfer to the LLB(Hons) programme next year. Before Delta Property, she spent over two years working at DUAL New Zealand alongside her studies. Sam is looking forward to learning more about property underwriting and helping Delta Property run smoothly, particularly in its beginning stages.
Andrew worked with Ian and Craig to launch the Delta brand in 2014 and manages Delta's overall brand and marketing communications. He has extensive experience with brand strategy and marketing communications across a diverse range of industries.
Ian has 12 years experience in the commercial property and liability industry, both in the United Kingdom and New Zealand. He called Glasgow home until he moved to Auckland eight years ago. Having worked with Andrew Beaton successfully in his previous role, Ian is looking forward to working with him to grow the Delta Property book nationwide.
Avani has over six years’ experience in the industry and has worked in business development, channel management and underwriting. Prior to joining Delta Insurance, Avani was associated with Tata AIG General Insurance and managed their Casualty & Financial Lines portfolio. Avani holds a Post-Graduate Diploma in Applied Business and has recently specialised in Intellectual Property.
Clare has a background in HR and more recently cyber, working for a tertiary institute to promote cyber security products based on cutting edge research, liaising with industry partners, government bodies and cyber security professionals. Clare holds two bachelors' degrees from the University of Auckland, specialising in Science and the Arts and is assisting with the launch of a new cyber security product for Delta.
Julia is a qualified lawyer who has spent a number of years in private practice before making the move to claims handling. She has worked on issues ranging from policy drafting to class actions to defence litigation in tribunals, courts and negotiated settlements. She has a particular interest in technology and product liability claims. Julia loves to solve problems and is always looking for creative solutions to help Delta’s clients.
Joanne has a BSC in Social Work from the University of Mauritius and was a Social Worker in Port Louis for five years before moving to New Zealand with her husband in 2017. Joanne is enjoying her new country and career change, working with our admin team on accounts receivable.
Fred has over 20 years’ experience working in the Financial Lines industry and has held numerous senior roles in the UK, Europe and Asia. He relocated to New Zealand in 2011 to rebuild the Finpro practice and most recently was Head of Specialties for Marsh New Zealand. Fred has a Masters of Law, Masters in Management and an MBA, is a member of the NZ Institute of Directors and a Board Member of the French New Zealand Chamber of Commerce.
Trust in our company and the integrity with which we operate is non-negotiable. We are firm believers in transparency and we deal honestly and openly with our brokers and their customers. We break through complexity so that our policies are easy to understand and our company is easy to transact with.
Our reputation is our lifeblood.
We are proud of our long standing relationships with our brokers and customers. They can rely on us to deliver what we promise – claims response, service and timeliness. Quotes are generally serviced within 24 hours and policies are issued within 14 days. Claims are handled in a timely and transparent manner.
Brokers are our partners and we work together to make their customers successful.
We’re a dynamic business. Our size and agility means we can act quickly. Collectively it is our people who create the value in a service business such as ours.
As a team of experts, we draw on our depth and breadth of experience to offer perspectives that add value. We encourage an ideas culture within our business. We challenge ourselves to find ways to enhance our customer relationships and build new ones. We are proactive with our customers, providing them with information that they may not be aware of.
We ask questions and listen carefully to what our customers have to say. We understand their needs, concerns and aspirations. For example, we take a modular approach that gives our customers the flexibility to choose the liability package that works best for them.
We’re not a business that accepts the status quo. We embrace technology and look for better way to do things.
Our specialist knowledge and expertise provide real value for our brokers and their customers and this in turn strengthens our relationships with them.
Lloyd’s is the world’s specialist insurance market. Unlike many other insurance brands, Lloyd’s is not a company – it’s a market where members join together as syndicates to insure risks.
In the 17th century, London’s importance as a trade centre led to an increasing demand for ship and cargo insurance. Edward Lloyd’s coffee house became recognised as the place for obtaining marine insurance and this is where Lloyd’s began. Since then, Lloyd’s has been a pioneer in insurance and has grown over 325 years to become the world’s leading market for specialist insurance.
When we talk of Lloyd’s, we’re really referring to two distinct parts. The market, which is made up of many independent businesses, and the Corporation of Lloyd’s, which is there – broadly speaking – to oversee that market. Both work closely to maintain high standards of performance across the market.
Business at Lloyd’s is still largely conducted face-to-face, and the Underwriting Room is central to the smooth running of the market. The market structure encourages innovation, speed and better value making it attractive to policyholders and participants alike.
A Coverholder is a company or partnership authorised by a managing agent to enter into a contract or contracts of insurance to be underwritten by the members of a syndicate managed by it in accordance with the terms of a binding authority. Coverholders allow Lloyd’s syndicates to operate in a region or country as if they were a local insurer. This is achieved by Lloyd’s syndicates delegating their underwriting authority to Coverholders.
Delta Insurance works with Allied World as a capacity partner, and Allied provides additional expertise, broader product and geographical support and financial strength. Delta Insurance, as a Coverholder, accesses Allied World capacity via Lloyd’s.
Allied World offers diversified insurance and reinsurance products globally. It is headquartered in Zug, Switzerland and has enjoyed significant growth since its inception in 2001. Allied World is owned by Fairfax Financial Holdings which owns a number of insurance companies globally.
Allied World’s insurance and reinsurance subsidiaries are rated A by AM Best Company, A- by Standard & Poor’s, A3 by Moody’s and their Lloyd’s Syndicate 2232 is rated A+ by Standard & Poor’s and AA- by Fitch.
Antares delivers a diversified range of Property, Casualty, Marine and Aviation underwriting services to the global market and is an established independent Managing Agent at Lloyd’s.
They are dedicated to providing a dynamic and responsive service for their clients ensuring quality, security, continuity and a consistent approach to risk transfer. Their shareholder is publicly-listed Qatar Insurance Company with a market capitalisation of US$ 3.4 billion. QIC was founded 50 years ago and has an extensive underwriting footprint across the Middle East, Africa and Asia. It is one of the highest rated insurers in the Gulf region, with a rating of “A/Stable” from Standard & Poor’s and “A/Excellent” from A.M. Best.