Delta’s co-founders, Ian Pollard and Craig Kirk, have a passion for the industry borne from having worked in it all their professional lives, both in New Zealand and offshore. With their accumulated knowledge and experience, they bring fresh thinking and new ideas to the industry.
Prior to founding Delta in April 2014, Ian worked for AIG for nearly 15 years and held a range of executive positions that have taken him from London to Hong Kong, Singapore, New York and Auckland. He was Worldwide Professional Liability Manager at Headquarters in New York with a portfolio of more than USD750m; and previously responsible for developing and growing AIG’s professional liability practice in China, the Far East, Southeast Asia, Middle East and South Asia, Australia and New Zealand. He most recently headed the Professional Liability Insurance business for Asia Pacific.
Prior to joining AIG, Ian worked for Marsh (Sedgwick) FINPRO in London. He is a graduate of Loughborough University, UK, where he earned an Honours Degree in Economics and Finance and is a Chartered Insurer and an Associate of the Chartered Insurance Institute. He is also a Member of the Institute of Directors (MInstD) and ANZIIF (SnrAssoc) CIP. Ian lectures, speaks and commentates regularly on particularly Professional Liability and Cyber Liability trends and exposures and has presented at industry events across the Asia Pacific region, including Advisen, netdiligence, PLUS, IBANZ and ANZIIF.
Craig has over 20 years’ experience underwriting and managing Financial Lines and Casualty portfolios throughout a number of international jurisdictions, including Australia, New Zealand, UK and Europe. He spent a number of years at AIG and held numerous senior roles there, most recently based in London as Professional Indemnity Manager for their Europe Region with a portfolio of circa USD400m. Craig was the national Liability Manager for Lumley General in New Zealand and started his career as a Professional Indemnity Underwriter for Zurich in the UK.
Craig has a Master of Applied Finance and Investment, a Bachelor of Business and is a member of a number of professional bodies including ANZIIF and the NZ Institute of Directors. He is a regular speaker at industry events across a range of liability topics.
Kent has more than 25 years' insurance experience. He started as a practising barrister and solicitor in 1993 before moving to London to practise insurance law. In 2004, he took up a senior leadership role as head of claims for Lloyd's of London and then moved to Singapore as CEO of Lloyd's in Asia-Pacific from 2011 to 2018 before leading DXC Technology's global reinsurance and specialty sales vertical. Kent's strengths are in insurance law, executive management, underwriting oversight, claims, operations, compliance and regulatory affairs, strategy and market development.
Petra has nearly 20 years’ experience in liability claims management. She spent a number of years as a litigation lawyer in the UK before moving into the London insurance market as a claims manager, handling professional liability risks and managing a claims team of up to 40 staff. Moving to New Zealand in 2008, she continued to develop her claims management expertise. Petra is passionate about claims service standards and helping clients improve their Risk Management.
Lynne’s responsibilities encompass many aspects of our business, including facilities management, AP/AR, billing, payroll and customer service and her incredible organisational skills keep our team and office running smoothly. Lynne brings a wealth of experience with her near 30 years in many different industries. She is technology driven and systems-orientated and is always looking for productivity improvements.
Dinesh has 13 years Liability and Financial Lines Insurance experience working for International Insurers and has looked after Liability insurance for companies of all sizes and nature including construction, energy, technology, manufacturing, complex risks and multinational programs. Dinesh has a Business degree specialising in Finance from Auckland University of Technology and believes in fresh thinking, efficient service and prides himself on his can-do attitude.
Adrian leads our Liability underwriting team and is responsible for the strategic direction of the Liability portfolio in New Zealand. He has almost four decades’ experience in the global insurance business, including Zurich Insurance for 25 years, culminating in his role as Global Chief Underwriting Officer for Commercial Business. Having lived and worked in the USA, Asia Pacific, UK and Europe, Adrian has a global perspective on the challenges and opportunities facing the insurance industry. With a track record in business transformation, new business modelling, product innovation and digital insurance developments, Adrian was attracted to Delta for its innovative spirit and passion for protecting clients with great products, rather than just compensating them for their losses.
Andrew has 25 years experience in the insurance industry in a variety of underwriting, broking and executive positions primarily in the New Zealand Insurance market. During the ten years prior to joining Delta in September 2017, Andrew was Managing Director of DUAL New Zealand, and previously Head of London Placements for Offshore Market Placements. Both of these businesses were extensively involved with the Lloyd’s of London insurance market and Andrew was responsible for overall management of these businesses. Andrew’s area of expertise is Commercial Property Insurance and has managed significant portfolios in excess of $60M Premium, including during challenging times such as the Canterbury Earthquakes.
John has over 15 years specialist Liability, Financial Lines underwriting and portfolio management experience in the New Zealand Insurance market. Prior to Delta, with his management and senior underwriting responsibilities, he has created a strong reputation for innovation and service. John has been responsible for developing an array of innovative liability offerings and is regarded as a leading financial lines, professional indemnity and technology liability expert for companies of all sizes.
Hayley has 17 years' experience in the industry, having worked in various Liability and Property roles for a number of large, local insurance companies. In 2011 Hayley was publicly recognised for her achievements when she won the IBANZ Emerging Professional Insurer of the Year award. She is responsible for building broker relationships, setting high service standards and delivering policies tailored for their clients.
James joined Delta Insurance in April 2016 as Wellington Branch Manager and Environmental Product Head. James responsibilities include helping develop the rapidly growing environmental insurance market across NZ as well as assisting in the growth of Delta’s current Wellington footprint. He brings a wealth of international experience developing Environmental Insurance products in London and the Asia Pacific markets. He was Vice President General Casualty at Allied World in Sydney with a focus on Environmental Liability in Australia as well as supporting Delta Insurance in New Zealand.
Prior to Allied World James held a number of positions at AIG Australia, most recently Regional Vice President for Asia-Pacific where he was responsible for product development, implementation of underwriting guidelines and developing the environmental liability book across 15 countries. James holds a BSc (Hons) in Applied Environmental Geology from the University of Portsmouth (UK).
Karl has 12 years industry experience, with roles at several multinational brokerages dealing with a wide range of clients across the South Island, including sole traders, multinationals, listed companies and government departments. Karl has a Bachelor of Commerce and Management from Lincoln University majoring in Economics and Finance.
Karl enjoys the challenge of assisting brokers and their clients with putting together tailored liability coverage that suits their needs. Efficient local service and proactively finding a solution are his top priorities.
Sharna has over 15 years’ experience in liability claims, having worked in senior liability claims roles in Australia and London prior to moving to New Zealand in 2003, where she continued in a senior liability claims role for an international insurer, handling professional liability risks. Sharna enjoys working with clients to ensure a smooth and stress free resolution to their claim.
Antonio was the first graduate to join Delta in 2015 as an Underwriter. He has a Commerce degree, specialising in Accounting and Finance from The University of Auckland Business School. This role involved managing the existing portfolio and continuing to grow new business opportunities. Antonio’s career highlight to date has been launching New Zealand’s most comprehensive commercial UAV liability policy. In 2021 Antonio joined the Claims team to broaden his skillset within the industry.
Amy has over 15 years’ administration experience in insurance and other sectors. She recently transferred to Delta Property and is enjoying her new underwriting role while assisting Tiffany with admin as Delta Property continues on its growth trajectory.
Megan graduated from Unitec Institute of Technology with a Communications degree majoring in Media Studies in 2017. She joined the team as a junior underwriter where she is involved in new business, renewals, marketing projects and other opportunities for Delta.
Ian has 12 years experience in the commercial property and liability industry, both in the United Kingdom and New Zealand. He called Glasgow home until he moved to Auckland eight years ago. Having worked with Andrew Beaton successfully in his previous role, Ian is looking forward to working with him to grow the Delta Property book nationwide.
Laura has over 10 years’ experience in the industry, including roles in commercial broking, relationship management and underwriting in New Zealand and Australia. In Australia, Laura won ANZIIF’s national Highest Achiever Award for Liability Underwriting Management, while completing her study for Senior Associate (Underwriting).
Prior to joining Delta, Laura was a Business Development Manager in the research and development sector. She is excited to bring these skills and insights with her, as well as a passion for building strong partnerships, in her role as Business Development Underwriter and Head of Personal Cyber.
Andrew worked with Ian and Craig to launch the Delta brand in 2014 and manages Delta's brand communications. He has extensive experience with brand strategy and marketing communications across a diverse range of industries.
Joanne has a BSC in Social Work from the University of Mauritius and was a Social Worker in Port Louis for five years before moving to New Zealand with her husband in 2017. Joanne is enjoying her new country and career change, working with our admin team on accounts receivable.
Dasha has over six years’ experience as an executive assistant and project manager across a wide range of industries. After graduating with a Commerce Degree from Auckland University, she pursued a diverse career that has included roles in telecommunication, aviation and retail with some time spent in Asia. With her comprehensive project management experience and an eye for detail, Dasha works closely with the leadership team to manage strategic projects across the group.
Tiffany has over 15 years of financial and admin experience and previously worked with Marsh as their National Operations Manager for Financial Lines. Tiffany manages all of the finance and administration requirements for the Property team and works with Andrew to ensure with the smooth running of the office.
Fleur has over 17 years of Financial Lines claims handling experience from a wide variety of industry and professions. She worked as a claims handler for both insurers and brokers, having spent the last seven years as a Senior Claims Advocate for a multinational broking house. Fleur's approach to claims handling is to be open-minded, pragmatic and customer-focused.
Joanna (Jo) has over 12 years’ Liability and Financial Lines insurance experience, specialising in Professional Indemnity and Cyber insurance. Previously Jo was National Manager of PI & Cyber at AIG and has worked for both international insurers and brokers. Jo is experienced in underwriting risks across all business segments, industries and professions.
Liz is a seasoned professional with 19 years in the industry, working with AIG and Lumley/NZI. Liz has always worked in the liability space, with roles in both underwriting and management, helping to upskill her team's liability knowledge. She loves finding solutions that work for both the client and insurer.
Kate graduated from the University of Auckland with a Bachelor of Commerce, majoring in Accounting and Commercial Law. She has joined the Delta team as an intern to assist with the writing of the Medical Malpractice Whitepaper. She is working with Delta underwriters and other professionals in the Medical sector to complete the Whitepaper.
After arriving in New Zealand from his native Ireland in 2010, Peter attained his Bachelor of Commerce degree with majors in Marketing and Economics from Victoria University in 2018 and worked in Accounts and Administration for a year in London before joining the Delta team. He now works with both Delta Insurance and Property admin teams, and has an ever-growing list of duties, including providing administrative support to the Underwriting team.
Miro has spent seven years in the industry, with six as a broker. He graduated with majors in Sociology and Political Science and a focus on the role of technology in NGOs, society and political structure. He's passionate about all things tech and cyber and is keen to contribute to Delta’s disruptor role in the market.
Kristina has spent seven years in the industry, including Travelers, a Lloyd's syndicate in London, as well as AIG and QBE in New Zealand before joining the Delta Property team. Kristina is also studying extramurally at Massey for a Degree in Information Science, majoring in Data Science.
Madison's role in our admin team is her first job after high school and she's very excited about the learning curve she's on. Madison loves going on road trips, visiting small towns in New Zealand and camping near the beach. She is passionate about the community and volunteers at her local hospice and Red Cross whenever she has a free weekend.
Alistair has six years experience in the industry, mainly in the Fire & General broking space, since arriving here in 2014. Prior to this, he lived in Vietnam for a year and travelled the world for another couple since leaving his UK home. In April 2021, Alistair joined the rapidly-growing Delta Property team, as the business looks to increase its footprint in the property insurance market.
Elizabeth has over 10 years underwriting experience in Liability, Financial Lines and Commercial Property with QBE Insurance in Auckland and Christchurch. Prior to the pandemic, she travelled for three years with her partner – a pro golfer – throughout Australia, USA and the South Pacific. Elizabeth works with Karl Samson to provide our South Island brokers with a level of expertise and individual service that is unique in the current market. In her spare time, Elizabeth is passionately involved with rescue horses and lives on a lifestyle block near Christchurch.
Having completed his Bachelor of Commerce majoring in Accounting and Commercial Law at Victoria University, Jack has joined the Delta team as a Graduate Underwriter. He worked with Delta underwriters, risk management consulting firms and vendors to write our food manufacturing white paper as part of our 2018 summer internship programme.
Daniel has 10 years industry experience, holding various underwriting and relationship roles for a large local insurer. Most recently he has been a broker for a multinational, acting for a broad spectrum of clients. Daniel is a Senior Associate with ANZIIF and has a Diploma of Financial Risk Management (Insurance focus). Daniel loves a challenge and raising the bar when it comes to service.
Sean graduated from the University of Waikato with a Bachelor of Management, majoring in Strategic Management and Marketing. He has joined Delta as an intern to assist with a range of underwriting projects and is currently reviewing and developing the UAV Operators Insurance policy.
Lloyd’s is the world’s specialist insurance market. Unlike many other insurance brands, Lloyd’s is not a company – it’s a market where members join together as syndicates to insure risks.
In the 17th century, London’s importance as a trade centre led to an increasing demand for ship and cargo insurance. Edward Lloyd’s coffee house became recognised as the place for obtaining marine insurance and this is where Lloyd’s began. Since then, Lloyd’s has been a pioneer in insurance and has grown over 325 years to become the world’s leading market for specialist insurance.
When we talk of Lloyd’s, we’re really referring to two distinct parts. The market, which is made up of many independent businesses, and the Corporation of Lloyd’s, which is there – broadly speaking – to oversee that market. Both work closely to maintain high standards of performance across the market.
Business at Lloyd’s is still largely conducted face-to-face, and the Underwriting Room is central to the smooth running of the market. The market structure encourages innovation, speed and better value making it attractive to policyholders and participants alike.
A Coverholder is a company or partnership authorised by a managing agent to enter into a contract or contracts of insurance to be underwritten by the members of a syndicate managed by it in accordance with the terms of a binding authority. Coverholders allow Lloyd’s syndicates to operate in a region or country as if they were a local insurer. This is achieved by Lloyd’s syndicates delegating their underwriting authority to Coverholders.
Delta Insurance works with Allied World as a capacity partner, and Allied provides additional expertise, broader product and geographical support and financial strength. Delta Insurance, as a Coverholder, accesses Allied World capacity via Lloyd’s.
Allied World offers diversified insurance and reinsurance products globally. It is headquartered in Zug, Switzerland and has enjoyed significant growth since its inception in 2001. Allied World is owned by Fairfax Financial Holdings which owns a number of insurance companies globally.
Allied World’s insurance and reinsurance subsidiaries are rated A by AM Best Company, A- by Standard & Poor’s, A3 by Moody’s and their Lloyd’s Syndicate 2232 is rated A+ by Standard & Poor’s and AA- by Fitch.
Antares delivers a diversified range of Property, Casualty, Marine and Aviation underwriting services to the global market and is an established independent Managing Agent at Lloyd’s.
They are dedicated to providing a dynamic and responsive service for their clients ensuring quality, security, continuity and a consistent approach to risk transfer. Their shareholder is publicly-listed Qatar Insurance Company with a market capitalisation of US$ 3.4 billion. QIC was founded 50 years ago and has an extensive underwriting footprint across the Middle East, Africa and Asia. It is one of the highest rated insurers in the Gulf region, with a rating of “A/Stable” from Standard & Poor’s and “A/Excellent” from A.M. Best.