Claims

Delta Insurance is a local, specialist underwriting agency, and our claims service reflects that. We think it is important that claims are managed locally by specialists who will work in partnership with you to get the best possible resolution for you when you are facing a claim.

We aim to provide a straightforward, responsive claims service, supported by high quality service providers. We know that delays at claim time are a big issue, so we have developed service standards and processes which address this and which provide a straightforward way for clients to notify claims and have their claims assessed.

We see insurance as a long term relationship. Risk management is of key importance in business today. One of our points of difference that we can use our knowledge and expertise to help identify risk management opportunities for your business.

Notification Forms

We have two notification forms; one for claims on General, Employers’ and Statutory 
Liability policies, and one for all other policies.  You can download these here:

Delta Notification Form GL SL EL

Delta Notification Form Other policies and Financial Lines

Claims must be notified in writing.  Once you have completed the form, you should 
send it to your insurance broker, who will notify the claim to us.  If the situation is urgent, the claim can be notified without a completed notification form, provided we have sufficient details about the claim. We will, however need a completed form when time permits, as it contains important declarations.

Service Standards

Our aim is simple – to resolve the claim that has been made against you.  We have developed service standards to ensure that the claims service is simple to follow, achieves timely resolution and keeps you informed of progress and involved throughout the claim.

Risk Management

Even though you have insurance cover, there are many hidden costs to your business when you face an insurance claim.  These include lost reputation, lost 
business, management time in dealing with the claim, and your policy excess.  We 
see claims as a risk management opportunity.  We are keen to work with you and your broker to provide risk management insights for you and your business from the claims that we see to help you to reduce the risks faced by your business.

Complaints

We strive to provide the claims service that you need.  If you have a complaint about
the service, details of our formal complaints procedure can be found here.

Complaints Procedure

Fair Insurance Code

The Fair Insurance Code is published by the Insurance Council of New Zealand, and sets out industry best-practice standards for ICNZ members, including Delta Insurance. The code describes what level of service you can expect, from your first contact with your insurer through to claim time. It describes the responsibilities that you and member companies have to each other and provides information on complaints procedures and details about the administration of the code. All members of the Insurance Council must comply with the Fair Insurance Code.

Fair Insurance Code

Contact details

New notifications can be lodged in the following ways:

By email to:
claims@deltainsurance.co.nz

By post to:
Delta Insurance PO Box 106 276 Auckland 1143

For any other claims enquiries, please contact:

Petra Lucioli
Claims Manager

D  +64 9 300 0165

M  +64 27 700 7952

E  petra@deltainsurance.co.nz