New Chief Operating Officer Kent Chaplin taking Delta to another level

Insurance Business article announces new appointment

Homegrown kiwi insurance company Delta Group has expanded its management team appointing current Advisory Board member Kent Chaplin as Chief Operating Officer (COO) to support its global growth plans.

Group managing director Ian Pollard says the decision to appoint a COO arose from Delta’s strategic planning sessions in late 2020 as the company looked at the long-term future of the business and the insurance industry. “Last year we saw very positive growth for Delta here and in the Asia-Pacific region despite the impact of COVID-19,” he says. “That growth has encourage us to significantly broaden our footprint in Asia-Pacific and beyond – becoming more global in our outlook.”

Mr Pollard says Mr Chaplin’s appointment was a logical step once Delta’s future aspirations and ambitions were clarified and confirmed. “Kent joined us in 2019 as an advisor to our Board with vast experience of our markets, and in the time he’s been in that role we’ve been greatly impressed with his insights, knowledge and guidance. When we looked at the long-term directions and needs of the business on the global stage, what he offered was a perfect fit. We see his appointment in this more direct, full-time role as a key to taking us to that next level and we’re thrilled to have him on the team.”

Mr Chaplin’s skills were an excellent complement to those of the current management team, says Mr Pollard. “In particular, he brings a familiarity with the global insurance world and culture – regulatory, technical and claims knowledge – from his time with Lloyd’s that will be invaluable to Delta as we grow. We feel a bit like a football team that has signed a marquee player who will help us reach the Premier League.”

Mr Chaplin says he didn’t need to ponder for long before saying yes to the role. “I’ve got to know the Delta team well over the last few years and I greatly admire the company’s vision, culture and purpose – and its world-class team. It’s a privilege to now be a full-time part of that team on their journey. Delta is a proven leader in providing specialist and expert solutions to the business and wider community, and it hugely exciting to be part of this dynamic business, and contribute to its continued success.

“We share a view on the vast opportunities for the industry and a desire to provide industry leadership in a complex and risky world where the pandemic is just one of many challenges and where the continued protection of customers is paramount,” he says. “We also share a passion for specialist insurance, such as the niche products and services Delta has become well-known for, as well as a heritage for those products, which were, in many cases, founded by Lloyd’s.”

Mr Chaplin sees three major challenges for the company and the industry: “How to remain relevant to society in a rapidly changing risk and regulatory environment; how to ensure our products are fit-for-purpose for customers and optimise customer outcomes when requirements often change unpredictably; and how to embrace the global technology revolution to ensure the business is easy to access, responsive and efficient. “At the centre of all of that is our vision: To make the world a safer place.”


Kent Chaplin – Bio

A former chief executive officer and regional head for Lloyd’s in Asia-Pacific, Mr Chaplin has more than 25 years’ experience in the insurance industry with strengths in insurance law, executive management, underwriting oversight, claims, operations, compliance and regulatory affairs, strategy and market development.

He is a well-known insurance sector figure in Asia-Pacific and globally, having worked in Singapore for Lloyd’s from 2011 to 2018. More recently he worked for US-headquartered company DXC Technology (NYSE: DXC) leading their global reinsurance and specialty sales vertical.

A graduate of Auckland University, Mr Chaplin began his career in New Zealand in 1993 as a practising barrister and solicitor, before moving to London where he practised insurance law. He then entered the insurance industry as claims and account director of a large global broker. In 2004, he took up a senior leadership role as head of claims for Lloyd’s of London, before taking up the Lloyd’s Asia-Pacific role. A former member of Singapore’s International Maritime Centre 2030 (IMC 2030) Advisory Committee, Mr Chaplin also served as a board member of the Monetary Authority of Singapore’s Financial Centre Advisory Panel.

He was subsequently appointed to Delta Group’s Advisory Board in August 2019, where he provided strategic planning, business development and governance support for Delta Insurance Group with respect to its New Zealand and Asia-Pacific operations.




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