Claims
Claims
We understand that your professional reputation and that of your business means everything to you. We manage all our claims here in New Zealand, to promptly and comprehensively deal with them, reducing the potential impact and stress of a loss.
Need to make a claim? Simply fill out a notification form or contact us via the details below.
Overview
We exist to find solutions to our customers’ claims problems, even if it’s not a traditional claims approach. All claims are managed by our experienced local claims handlers.
We know that delays can be a big issue for your business, so we do all that we can to provide a fast simple way for you to notify claims and have them assessed, supported by our high-quality providers.
To us insurance is a long-term relationship. Risk management is key in preventing loss, so we apply our knowledge and expertise to your business to identify risk management gaps lessening the likelihood of a claim arising in the first place.
A Tripartite Collaboration
Insured customer
Insurance broker
Delta Underwriting
Problem Solvers
Individualised response
Understanding commercial realities
Not only about paying the claim
100% Locally Handled
Local Claims handling authority
Customer Focus
Easy to lodge claims
Direct access
Legal Expertise
The right lawyer for the right job
Claims Experts
lnhouse legal expertise
Claims handlers have an average 15+ years’ experience
Commercial focus
Notification Forms
You can download the notification forms below.
Claims must be notified in writing. Once you have completed the form, send it to your insurance intermediary, who will notify us of the claim. If it's urgent, the claim can be notified without a completed notification form, provided we have sufficient details. We will, however, need a completed form as soon as is practicable, as it contains important declarations.
Service Standards
Our aim is simple – to resolve the claim that is holding you or your business back. We've developed service standards to ensure that the claims service is simple to follow, achieves timely resolution and you are kept informed and involved throughout the process
Complaints
If you have a complaint we want to hear from you so that we can try to put it right. Details of our complaints process can be found here.
Contact Details
New notifications can be lodged in the following ways:
By email to:
Liability Claims: claims@deltainsurance.co.nz Property Claims: propertyclaims@deltainsurance.co.nz Commercial Motor Claims: CMVclaims@deltainsurance.co.nz
By post to:
Delta Insurance
PO Box 106 276
Auckland 1143
For any other claims enquiries, please contact one of our team below.
Our Claims Team - contact details
