New Zealand

Claims

We understand that your professional reputation and that of your business means everything to you. We manage all our claims here in New Zealand, to promptly and comprehensively deal with them, reducing the potential impact and stress of a loss. Need to make a claim? Simply fill out a notification form or contact us via the details below.

Overview

We exist to find solutions to our customers’ claims problems, even if it’s not a traditional claims approach. All claims are managed by our experienced local claims handlers.

We know that delays can be a big issue for your business, so we do all that we can to provide a fast simple way for you to notify claims and have them assessed, supported by our high-quality providers.

To us insurance is a long-term relationship. Risk management is key in preventing loss, so we apply our knowledge and expertise to your business to identify risk management gaps lessening the likelihood of a claim arising in the first place.

A Tripartite Collaboration

Insured customer

Insurance broker

Delta Underwriting

Problem Solvers

Individualised response

Understanding commercial realities

Not only about paying the claim

100% Locally Handled

Local Claims handling authority

Customer Focus

Easy to lodge claims

Direct access

Legal Expertise

The right lawyer for the right job

Claims Experts

lnhouse legal expertise

Claims handlers have an average 15+ years’ experience

Commercial focus

Claims must be notified in writing. Once you have completed the form, send it to your insurance intermediary, who will notify us of the claim.  If it's urgent, the claim can be notified without a completed notification form, provided we have sufficient details. We will, however, need a completed form as soon as is practicable, as it contains important declarations.

Service Standards

Our aim is simple – to resolve the claim that is holding you or your business back. We've developed service standards to ensure that the claims service is simple to follow, achieves timely resolution and you are kept informed and involved throughout the process

Complaints

If you have a complaint we want to hear from you so that we can try to put it right. Details of our complaints process can be found here.

Contact Details

New notifications can be lodged in the following ways:

By email to:

claims@deltainsurance.co.nz

By post to:

Delta Insurance

PO Box 106 276

Auckland 1143

For any other claims enquiries, please contact:

Petra Lucioli

Claims Manager

D +64 9 300 0165

M +64 27 700 7952

E petra@deltainsurance.co.nz